Refund Policy and Right of Withdrawal

Last updated 29 October 2026.

30-day money-back guarantee

If Ignite PC is not right for you, email support@ignitepc.net within 30 days of purchase with your order number and we refund the full amount to the original payment method. The licence keys from that order are revoked and the account returns to the Free edition. Refunds are issued through Stripe and normally appear within 5 to 10 business days depending on your bank.

Support renewals

A support renewal can be refunded within 14 days of purchase as long as no support request has been handled under it.

Multiple licences

Orders for several licences can be refunded in part for the keys that have not been redeemed, within the same 30 days.

Right of withdrawal (consumers in the EU, UK and similar jurisdictions)

Where the law gives you a statutory right to withdraw from a distance purchase within 14 days, that right applies in addition to the guarantee above. By completing checkout you ask us to deliver the licence key immediately; if you then withdraw within the statutory period we still honour the refund in full under this policy, so you never lose out by starting to use the software.

To withdraw, send a clear statement (an email is enough) to support@ignitepc.net stating your name, order number and that you wish to withdraw.

What is not refunded

Purchases older than 30 days, orders where keys were shared or resold against the Terms, and chargebacks filed instead of contacting us (these are handled through the card network's own process).

Contact

Ignite PC
support@ignitepc.net